Shipping & Returns Policy
Carriers: SockeTech uses ePacket as it's main shipping carrier but our customers can also choose to upgrade shipping to other services such as DHL and FedEx.
Lost Packages: It's doesn't happen often but let's face it, sometimes the unexpected happens and packages can occasionally get lost in the mail. It's our goal to work with the few customers that this may happen to and help the postal system locate the items. In the unfortunate event that a package cannot be found, we'll do our best to work with you and resolve the matter in a professional and reliable way.
Shipping Time & Delays: Orders are typically sent within the first 24hrs after an order is placed unless otherwise stated. Shipping times can vary depending on the carrier. If your order is needed asap we'd recommend upgrading to a premium service such as DHL for average delivery times of 3-5 days. Otherwise, we'll ship via EMS and the average delivery times can be 7-11 days.
Delivery time frames are provided by the carrier and these time frames are estimates. DIYESK8 cannot be held responsible for longer carrier times caused by shipping delays out of our control.
RETURN AND EXCHANGE POLICY
We will accept merchandise for return that was purchased only from DIYESK8 as long as the item is unopened and unused. Doing either of these voids possibility for return. The return shipping for return items will be paid by the customer. Items returned must be in new condition with manuals, accessories and other items in the original packaging. We will not accept items for return that have already been soldered and/or used.
Upon receipt of your order please inspect your item and ensure that said item can be used and is not defective. If you do happen to receive a defective item, please, contact us immediately. Do not keep said item for many months and then send us an email stating that the item is defective. If you contact us immediately and provide proof that the item is defective, we'll work with you to ensure we send a replacement item. A defective item may or may not need to be returned. It's up to the discretion of the Customer Service Rep communicating with you.